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International Shipping:

All orders are sent via recorded delivery using FedEx shipment service and shipped from our warehouse in Bali, Indonesia. Orders take an estimated 4 -12 business days to arrive. Once your order has been dispatched, the tracking number will be sent to you. 

We are not responsible for lost packages. In this instance, the customer has to file claim to the shipping expedition.

Taxes:

If there are further import duties, VAT excise or other import taxes on entry into the customers respective country, Tann Line will not be liable for these extra charges and duties. Please check with your local authorities as to what these charges may be. 

International Delivery Charges:

For our customers convenience, Tann Line offers flat rate delivery charges as the following.

Zone 1 - Indonesia - Free
Zone 2 – Asia - $15
Zone 3 – Australia/New Zealand -$20
Zone 4 – USA - $20
Zone 5 - Europe - $20
Zone 6 - Rest of the world - $25

Orders over $200 is free of delivery charges.

Return policy

Care:

Hand wash cold with like colors. Do not bleach. Lay flat to dry indoors. Low iron if needed. Dry clean.

This garment is very delicate. In order to minimize snagging, please avoid rough surfaces and be careful when wearing jewelry and bags. Knitwear can stretch when hung so we strongly suggest folding this garment to store, this will ensure your garment holds its designed shape.